FREQUENTLY ASKED QUESTIONS
Here at The WorcShop, we want to help you be prepared for your class, visit, or membership so you can have the best experience possible. Some of our most frequently asked questions are answered here. If you have a question, submit it at the form on the bottom of this page or email us at TheWorcShop@gmail.com!
What is proper shop attire?
Natural fiber clothing, long sleeves, and jeans are the typical minimum recommended, as well as closed toe shoes. Leather boots are strongly recommended. Sneakers are acceptable if made of non-synthetic materials.
Though The WorcShop has basic safety gear for general use, students are encouraged to bring their own personal protective gear, such as leather work gloves, welding helmets, safety glasses etc (if they possess them) as you will learn best in items that fit well & you are comfortable in.
What happens if class doesn't make minimum enrollment?
If the class does not reach minimum enrollment, by the date specified in listing (normally 3-7 days prior to the event) it will be canceled. Students will have the option of transferring their ticket to another class or receiving a refund. (Members can pay an additional 50% of the ticket price to take class privately, Non-Members can purchase a second ticket.) Please provide us with BOTH a contact number & email to ensure you are properly notified of course changes.
Can I bring my child with me to class?
Children are welcome to take most intro level WorcShop classes alongside a parent or legal guardian with a signed waiver, A ticket must be purchased for each person. No more than 2 children are allowed per adult. If you have any questions about whether a particular class will be suitable for your child please email firstname.lastname@example.org
*Figure in Context is a nude figure drawing and is an adults only class, and also has a closed classroom while class is in session.
How do I purchase a gift certificate?
You can either come down to the WorcShop and purchase it in person with cash, or with a check or credit card or I can send you a PayPal invoice via email, or a QuickBooks* invoice via email. Paying with a credit/debit card, PayPal, & QuickBooks will have an additional fee. A check may also be mailed to The WorcShop, 243 Stafford St, Worcester, MA 01603. If you mail a check, we will not mail out the gift certificate until we have received the check.
*If you intend to pay your QuickBooks invoice via ACH instead of cc/debit, please let us know prior to invoicing you.
**ACH Transactions carry no fees.
What happens if I can't make it to the class?
If you cannot make it to class, and request a refund no later than 14 days prior, you will be refunded your entire ticket price.
If you request a refund, 3 - 13 days prior to class & your seat is filled by another student you will be refunded 90% of your ticket price.
If the seat remains vacant you will only be refunded 50% of your ticket price.
If you request a refund less than 3 days prior to the event The WorcShop reserves the right to retain the ticket price in full.
If you do not attend, for any reason, The WorcShop retains the ticket price in full. You may take the class at a later scheduled date for 50% off the ticket price (this fee goes entirely to our instructors, to compensate them in full for their time.)
How do I find you?
We are so glad to know that you want to visit our new building! When you put 11 Hankey St into your GPS, it usually brings you to our neighbors house on Hankey St. Keep going past their house, and to the right of the building. Around the side is our main door. It’s the one through the screen door!
Before you visit: we are hosting tours on Mondays 3-7p. If you would like to tour at another time, please fill our our tour request form: https://tinyurl.com/WorcShopTourRequest
Please note, all visitors MUST wear a mask inside our buildings. To see our current Covid-19 statement & policies, please visit: https://tinyurl.com/WorcShopCovidStatement
Why can’t I just show up to class and buy a ticket there?
Ticket sales end 3 days before class starts, so ticket sales must be made in advance. Our instructors get advanced notice for how many students they will have before class starts so they can plan accordingly.
How do I get access to the tools and equipment you offer?
Our tools and equipment are available to members, as they have been signed off to use them. To get signed off, you can take private tool training lessons. Some of our classes also come with sign-offs, but not all of them. To schedule a private tool training, email TheWorcShop@gmail.com
Do I have to be a member to rent space? What is the lowest tier I can be to rent a locker or a studio space?
Only members may rent space (we’re building a community, not a storage space).To rent a locker, you can be any tier member, we have lockers available to all tiers of membership. To rent bigger storage space, bays, studios, or other private work spaces, you need to be at least a full-time member.
If I want to take a class that is during a time slot that is not during my membership tier hours, can I, or do I have to pay for a higher membership?
You do not even have to be a member to take classes. Our classes are open to the public. Your key card will not suddenly grant you access during said class, but you will be let inside the building to participate in class.
what is the price range for the different tiers of membership you offer?
Our membership prices range from a minimum of $50/month for weekends only to a maximum of $250/month for an organizational membership. More information about our memberships can be found here: www.theworcshop.com/membership.html
What are some of the membership perks i can expect with my membership?
Membership perks include, but are not limited to: WiFi; common areas like break room & conference room; a business listing on our website; community; & visibility at local artisan events like stART on the street.
Why don't you allow MLM businesses at your maker markets?
Our community is built around being your own business owner/artist/maker. We do not feel that the multi-level marketing business model fits our mission. If you should be accepted to our maker market on accident, we will gladly refund you your table fee. Thanks for understanding!